Return & Refund policy

 

Return and Refund Policy

Thank you for shopping at Artclassique.in. We are committed to delivering high-quality handmade resin art products and ensuring your satisfaction. However, if you need to return an item, our 7-day return policy allows for eligible returns within 7 days from the date of delivery. Please carefully read the conditions and instructions below to ensure a smooth return process.

7-Day Return Period

Within this period, you may return eligible items based on the following conditions:

  1. Manufacturing Defect:
    If the product has a manufacturing defect, you may request a return for a refund.

    • Note: This policy excludes the flowers used in our designs, as each flower is unique and may vary naturally in appearance.

  2. Incorrect Product:
    If you receive a different product from what you ordered, please inform us immediately. Contact us via email at official.artclassique@gmail.com or WhatsApp at +91 7083481487 to resolve the issue.

Exclusions: When Returns Are Not Applicable

Returns and refunds are not applicable under the following circumstances:

  • Color and Design Variations: Handmade resin products may have slight variations in color, pattern, and design due to the nature of the materials used. These variations are not considered defects.
  • Change of Mind: Returns for reasons such as a change of mind, personal preferences, or misinterpretation of the product images are not eligible.
  • Sale Items: Items purchased on sale or during promotions are final and cannot be returned or refunded.
  • Size and Fit: Our products are crafted with precise measurements provided in the product descriptions. Please ensure you review all size details before purchase, as returns for size or fit issues are not eligible.
  • Damages Due to Mishandling: Products damaged due to improper handling by the customer will not qualify for a return or refund.

Return Process

  1. Contact Us:

    • Inform us within 7 days of receiving your shipment via email at official.artclassique@gmail.com or WhatsApp at +91 7083481487.
    • Provide your order details, a brief description of the issue, and a video of the unboxing process to verify your claim.

  2. Return Authorization:

    • After reviewing your request, we will provide a return authorization and instructions on how to proceed.

  3. Package the Item:

    • Securely package the item in its original packaging, including all accessories (if applicable).

  4. Return Shipment:

    • We will arrange for return shipment. You must hand over the parcel to the pickup executive.
    • Shipping costs for returns are the responsibility of the customer unless the return is due to a manufacturing defect or incorrect product.

  5. Verification and Refund:

    • Upon receiving the returned item, we will verify its condition.
    • If approved, refunds will be processed within 10 business days to the original payment method. Please allow time for bank processing.

Important Notes

  • Video Requirement: An unboxing video is mandatory to support claims of manufacturing defects or incorrect products.
  • Review Product Details: Before purchasing, please carefully review all product details, including size, color, and descriptions, to align with your expectations.

For any further questions or assistance, please feel free to reach out to us.

We value your satisfaction and will do our best to assist you.